Installation & Service,Managed End to End.
Manage every service request from ticket creation to completion — with clear ownership, status visibility, and partner performance in one place.
Action: Customer service request received; ticket logged in system.
Clear Ownership
Assign every ticket to the right partner & technician.
Connect each service or installation ticket with the responsible channel partner and technician so ownership stays clear.
Clear channel partner assignment
Named technician responsibility
Unassigned tickets remain visible until ownership is assigned
Status Visibility
Know exactly where every ticket stands.
Track every service and installation ticket through a clear status journey so teams always know its current stage.
Service ticket logged in the queue and awaiting channel partner assignment.
Unassigned tickets remain clearly highlighted so service coordinators can immediately assign responsible channel partners.
Unified Helpdesk
One command center for installation & service.
Manage installation and service tickets together with customer, partner, technician and status information connected in one place.
Installation ticket management
Service ticket management
Centralized ticket visibility
Queue Control
See what needs attention before it gets missed.
Unassigned tickets stay clearly visible so service managers can quickly identify requests that still need ownership.
Clear visibility of unassigned tickets
Status-wise ticket overview
Identify pending work quickly
Performance Visibility
Measure service performance, not just ticket volume.
Compare channel partner activity using technician count, total tickets, completed tickets and average completion time.
Filters & Reporting
Find any service record. Export in one click.
Filter service records by channel partner, date and status, then export the results to Excel.
Partner-based filtering
Date-based filtering
Status-wise ticket visibility
Excel export
CLEAR OWNERSHIP
Know which partner and technician is responsible for each ticket.
COMPLETE VISIBILITY
See unassigned, open, in-progress and completed tickets.
FASTER COORDINATION
Keep customer, partner, technician and ticket status connected in one workflow.
MEASURED PERFORMANCE
Track partner-wise technicians, tickets, completed work and average completion time.
Ready to run every service ticket with total clarity?
Join leading machinery manufacturers, equipment distributors, and industrial service teams managing their ticket operations on iTechSarathi.
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